Terms of use and privacy policies

The Conditions of Use described below regulate the use of the website www.cris-zarel.com, of which Docor S.L. is the owner. Docor s.l. is a Spanish limited liability company located at Avenida Maresme, number 121, 08302 in Mataró (Barcelona), registered in the Barcelona Mercantile Registry, in volume 633, book 200, sect. 8.ª, folio 137, sheet CS-5370, insc. A – 1st N. I. F. B- 12020475.

Through its website www.cris-zarel.com, the company provides information about its products and offers the possibility of its acquisition through e-commerce or online store (hereinafter Cris Zarel). Due to the content and purpose of the online store, people who want to benefit from its services (hereinafter Customer) must register by completing the registration form.

All prices include VAT. Transportation costs are not included in the price.


The purchase receipt corresponding to the order placed in the Cris Zarel online store can be viewed in the “Orders” section of “My account”. The Customer must pay the amount corresponding to his order using the selected method of payment.


Cris Zarel E-commerce is protected with one of the most reliable security systems in existence today. All information is encrypted and uses SSL (Secure Socket Layer) protocol.

Cris-zarel.com never has access to confidential information regarding the means of payment. For this reason, the customer’s bank details will be requested for each new order.

Formalization of orders

Once the order is formalized, Cris Zarel will always send an email to you confirming the details of your purchase.

Delivery times and place of delivery

The products will always be sent in perfect condition to the shipping address that the Client indicates in the registration form. Cris Zarel will not be responsible for the errors caused in the delivery when the delivery address entered by the Customer in the registration form is not correct or has omitted data.

Cris Zarel makes deliveries throughout the European Union and Switzerland. In order to optimize delivery, it is preferable that the Customer indicate an address where the order can be delivered within normal business hours. The maximum deadline for deliveries is one to five days. It is possible that this period varies for reasons of force majeure. In cases of delays in deliveries, Cris Zarel will inform its Clients, by telephone or by e-mail, within the maximum period established.


All products purchased at cris-zarel.com may be returned and refunded, or exchanged by others provided that the Customer communicates to Cris Zarel his intention to return or exchange the products purchased within a maximum period of 15 days from the date of the delivery.

The costs of transport of returns are in charge of Cris Zarel for collections in Spain except the Canary Islands, Ceuta and Melilla. In the rest of the areas, the transportation costs of returns are the responsibility of the Customer.

Intellectual and industrial property

Cris Zarel holds all rights to the content of this website, including photographs, texts, logos and brands. These rights are protected by current Spanish and international legislation regarding intellectual and industrial property. The total or partial reproduction of this website or any of its content is expressly prohibited, without the express written permission of Cris Zarel.

Privacy policy and protection of personal data

At any time, the Customer will have the right of access, rectification and cancellation of all their personal data included in the registration form, through “My account” section or by e-mail to info@grupodocor.com.

Applicable law and arbitration

These Terms of Use are governed by the applicable Spanish legislation on the matter. To resolve any conflict arising from these Conditions of Use, the parties submit to the jurisdiction of the courts of Mataró (Barcelona), unless the law imposes another jurisdiction.